Gaya APA

Kriyantono, R. (2012). Public relations and crisis management : pendekatan critical public relations etnografi kritis dan kualitatif (1st). Jakarta: Kencana.

Gaya MLA

Kriyantono, Rachmat. "Public relations and crisis management : pendekatan critical public relations etnografi kritis dan kualitatif". 1st Jakarta: Kencana, 2012. Text.